Shipping Info

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On this page you'll find:

Have other questions regarding your order? Try our F.A.Q. section.

 

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Shipping FAQs:

Do you ship to my country?

How much does shipping cost?

When will my order be shipped?

Has my order been shipped?

When will my order arrive?

How do I track my order?

What if there's an error in my shipping address?


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Do you ship to my country?

Batty’s Bath is proud to say we ship worldwide.

However, we reserve the right to decline shipping on orders outside North America.


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How much does shipping cost?

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Shipping costs depend on the country the order is being shipped to. See below for more details: 

Canadian Orders:

    • We're happy to state that we offer flat rate $10 shipping for all Canadian orders! 
    • Plus free every day shipping on orders over $200

USA Orders:

    • We're happy to state that we offer flat rate shipping options for all USA orders! The flat rate depends on whether you want tracking on your order and the weight of your order. 
    • Plus free every day shipping on orders over $200
    • Flat rate options for USA shipments include:
      • $11 Air Mail (no tracking) for up to 56 oz (the Air Mail weight max)
      • $15 Tracked Packet for up to 56 oz (the Tracked Packet weight max)
      • $18 Expedited Parcel for up to 56 oz 
      • $19 Expedited Parcel for over 56 oz

 International Orders:

    • Since the cost of shipping between countries varies wildly, we have set up our shopping cart to integrate with Canada Post's system for international orders. This integration results in our shopping cart being able to provide live, accurate shipping rates for Air Mail shipping to your country. This means, when you go through checkout, the shopping cart will automatically provide you with the exact cost to ship your order with Air Mail.  

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When will my order be shipped? Has my order been shipped?

Please log in to the "My Account" section of the shop to see the status of your orders as well as see any tracking numbers. You will receive an email when your is shipped.

After receiving payment, I ship items that are in stock within one week (see more below).

We ship orders twice a week (and can not accommodate shipping any faster at this time). 

We ship on Tuesdays & Fridays
  • Tuesday shipments include orders placed on the previous Thursday, Friday, and Saturday.
  • Friday shipments include orders placed on the previous Sunday, Monday, Tuesday, Wednesday
  • The exceptions to our typical shipping schedule are discussed below. 

Order status and tracking numbers are generally updated when the postage for your order has been created.

If there is ever a significant delay before your order can be shipped, we'll email you. 

Exceptions to our typical turnaround time include:

  • during local/national holidays (when the post office is close)
  • during peak holiday times (for Batty's Bath that's October through the end of January)
  • when we are experiencing a higher than usual volume of orders (like during special events and sales)
  • large or custom orders and wholesale orders - these order types don't follow our typical shipping schedule.

You'll always receive an email when your order has been shipped.

If you're local and you'd like products right away, please go out one of our local retailers. Or check the events section for upcoming shows.

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ESTIMATED DELIVERY TIMES:

These guidelines indicate the estimated delivery time AFTER your order has been shipped (which is generally a week after your order has been placed - see "When will my order be shipped?" above for more info on processing time lines) 

These guidelines are for "AIR MAIL WITH TRACKING" (expedient mail). If you picked "Air Mail with NO Tracking" or "Small Packet" or "Air Mail", the delivery time will be longer than fastest estimate. 

*Please also note that the postal service tends to have slower delivery times during the holidays.

Within Canada: 
Usually takes 5 to 10 business days

To the US: 
Can take 5 to 20 business days but usually arrives within two weeks.

International Orders: 
Can take 4-12 weeks. During the spring and summer orders usually seem to arrive within 6 weeks but take much longer in the fall and winter (the closer we get to Christmas, the longer the parcels take to arrive). 

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How do I track my order?

Please log in to the "My Account" section of the shop to see the status of your orders as well as see any tracking numbers. If your order was shipped via Air Mail, Ground Mail, and Small Packet Mail, it will not have a tracking number. 

Use your tracking numbers at the Canada Post website to track your parcel. If your parcel is going to the USA, you can track it via the Canada Post website until it crosses into the USA. Once it crosses into the USA, you can track it the rest of the way at the USPS website. 

 

How to track an order being shipped within Canada:

  • Get your tracking number by logging into your ShopBattysBath.com account. Your tracking number is also available in the shipping confirmation email you will have received after postage was created for your order.
  • Head over to CanadaPost.ca and follow the tracking instructions (paste your tracking number into the tracking number box).
  • You'll now be able to follow along with your order's journey 

 

How to track an order being shipped to the USA:

  • If your order was shipped via Small Packet Air Mail, no tracking number is available. 
  • If your order has a tracking number, get your tracking number by logging into your ShopBattysBath.com account. Your tracking number is also available in the shipping confirmation email you will have received after postage was created for your order.
    • Note: if you log into your ShopBattysBath.com account and it says "N/A" in the tracking number spot (or the spot is blank), there is no tracking number for your parcel.
  • Head over to CanadaPost.ca and follow the tracking instructions (paste your tracking number into the tracking number box).
  • Have a look at the most recent entry. If your parcel has left Canada, and entered the USA, go to USPS.com
  • Once you're at USPS.com, follow the tracking instructions (paste your tracking number into the search box)
  • You'll now be able to follow along with your order's journey

 

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Incorrect Addresses, Non-deliverable, or Refused Shipments

It is the customer’s responsibility to ensure their mailing/shipping address is correct. Batty's Bath ships to the address given at checking out. Please ensure the address you pick while completing your paypal payment is correct and matches the shipping address given during check out. Batty's Bath is not responsible if a customer has made errors when providing their shipping address.

When package are returned to Batty's Bath marked ‘Returned’, ‘Unclaimed’, 'Refused', or ‘Invalid Address’, the customer will be contacted. The customer will then have 2 options:

  1. To have their order refunded, less: a 20% restocking fee, all shipping charges, and the fee charged to us by Canada Post to pick up the returned parcel.
  2. To have their order re-shipped to an address to that can accept the order (with signature confirmation). If this option is picked, the customer will need to pay the fee charged to us by Canada Post to pick up their returned parcel as well as the shipping fees to re-ship their order.


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4 Ways to Save on Shipping:

North American Residence (US & Canada)

We totally understand that shipping charges are a bummer, and since shopbattybath.com is the main storefrontfor Battys Bath, we have set up a number of ways to help take the sting out of shipping.

Check out all the ways in which you can save on your shipping charges:

1. FREE NORTH AMERICAN SHIP DAYS – Batty has set up several dates throughout the year where orders being shipped within North America (Canada & U.S.) receive free shipping, as long as the order totals $40 or more (before tax and shipping). This special can't be combined with any other coupons, discounts, or offers.

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To receive updates via email about Free North American Ship Days, click here

Make sure to follow Batty’s Bath on Facebook, battysblog.com or via the e-newsletter to make sure you never miss out on one of these dates. 

2. FREE SHIPPING COUPON CODE - To receive a free shipping coupon code on one order, sign up for the mailing list by clicking here. After signing up for the mailing list, the coupon code will be sent to your inbox within 24 - 48 hours. Please check your spam / junk folder if you don't see it within that time period.

3. BUY IN PERSON AT ONE OF THE LOCATIONS BATTY’S BATH IS SOLD - Alternatively, you can avoid shipping all together by visiting one of the several locations that carry Batty's Bath products. Not all locations carry the full line of Battys Bath products, so it's always a good idea to call ahead if you're looking for something specific. You'll find a list of locations by clicking here. If you'd like to carry Batty's Bath products at your location, click here.

4. CASH IN YOUR BEAUTY REWARD POINTSEvery time you place an order at ShopBattysBath.com, you earn rewards points. These points can be cashed in for store credit OR free shipping! Note: checking out as a "guest" voids any reward points. Be sure to always log into your ShopBattysBath.com account before checking out (or set up an account the first time you place an order here). Want to know more about reward points? No problem! Read more here

 

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Shipping Policies

General Shipping and Delivery Info

Batty’s Bath is proud to say we ship worldwide. However, we reserve the right to decline shipping on orders outside North America.

All orders will be held until a full payment has been received. Once a full payment has been processed, your order will be shipped the following Monday. Please be advised that if you select electronic bank transfer (via PayPal) as your method of payment, there is a slight delay in the payment process. Please refer to your PayPal account for an estimated date of processing.

Please log in to the "My Account" section of the shop to see the status of your orders as well as see any tracking numbers. You will receive an email when your package has been shipped.

Batty’s Bath ships orders once a week (and cannot accommodate shipping any faster at this time).

If you place an order after noon on Friday, your order will placed in sequence with the following week’s orders. Orders placed before noon on Friday are shipped on the Monday immediate following that Friday.

Order status and tracking numbers are generally updated (in your "My Account" section) by the end of the day on Tuesday.

If there is ever a significant delay before your order can be shipped, Batty’s Bath email you. We regularly announce these sort of delays via social media as well.

The only exceptions to our typical turnaround time for in stock items is...

  • during local/national holidays (when the post office is close)
  • during peak holiday times (for Batty's Bath that's October through the end of January)
  • when we are experiencing a higher than usual volume of orders (like during special events and sales)
  • large custom orders and wholesale orders don't follow our typical shipping schedule.

Batty’s Bath is not responsible for any additional delivery charges one may encounter when receiving their packages. These additional fees are the sole responsibility of the purchaser.

Should you choose not to add a tracking number to your order upon check out of your purchase, Batty’s Bath is not responsible for lost orders.

International orders are shipped air mail and does not automatically include a tracking number. Should you wish to have a tracking number added, you must request it during your check out process in the ‘notes’ section. You will also incur an additional charge for the added tracking number, in which Batty’s Bath will contact you regarding before your order is processed. Please note the additional charge is generally double the international shipping fee that you are charged automatically during your check out.